Subject: VS: EBSCO Support Case #6081624 Off-Campus MyEBSCO Sign-In via EZproxy Fails in Classic EBSCOhost UI
From: Kjell Ove Jahr <[email-masked]>
To: Mailinglist USN Bibliotekets E-ressurser <[email-masked]>
Date: Thu, 16 Jan 2025 15:19:28 +0000

Hei, e-gruppa

Det ble mye testing med dette, men jeg tror det er løst. Litt spesielt at vi må bruke en gammel EZproxy-stanza. Nye problemer kan sikkert oppstå…

Det må brukes spesifikt EZproxy-prefiks til EZproxy1 i EBSCOhost-lenker for å synkronisere med (nyregistrert) proxy-oppsett i selve EBSCOhost:

*       How do I add a Proxy Server in EBSCOadmin and embed it in my EBSCOhost URL?<https://connect.ebsco.com/s/article/How-do-I-add-a-Proxy-Server-in-EBSCOadmin-and-embed-it-in-my-EBSCOhost-URL?language=en_US>
*       How do I set up EBSCO in my EZproxy server?<https://connect.ebsco.com/s/article/How-do-I-set-up-EBSCOhost-in-my-EZproxy-server?language=en_US>

Dessuten må vi tydeligvis bruke stanza fra EBSCO Connect (førstnevnte lenke ovenfor), og ikke fra OCLC. I hvert fall inntil videre, mens vi fortsatt bruker Classic UI.

Vi har jo en del manuelt registrerte lenker i Leganto, der det vanlige uspesifiserte proxy-prefikset er brukt. Heldigvis ser det ut til at dette også fungerer, selv om det ikke er i tråd med anbefalingene.

Har oppdatert merknader i Alma og dok i KeePass.

Jeg sender tilbakemelding til sluttbrukerne og via-bibliotekarene som har meldt om problemet.

KO

Fra: Kjell Ove Jahr <[email-masked]>
Sendt: torsdag 16. januar 2025 15:41
Til: EBSCO <[email-masked]>; Mailinglist USN Bibliotekets E-ressurser <[email-masked]>
Kopi: [email-masked]
Emne: SV: EBSCO Support Case #6081624 Off-Campus MyEBSCO Sign-In via EZproxy Fails in Classic EBSCOhost UI

Hello David,

Thank you for your thorough response.

Signing in to MyEBSCO during an off-campus proxy session now seems to be working.

We have added proxy settings in EBSCOadmin and changed the proxy prefix in our access links accordingly. Normally, we are using a proxy prefix pointing to a load balancing server. This has been working without problems for off-campus access to EBSCOhost and sign-in to MyEBSCO up until a few days ago. We will now use a specific EZproxy server prefix for EBSCOhost entries.

As you recommended, and as proved necessary, we also rolled back the EZproxy stanza to the earlier dated one from EBSCO Connect. I guess we should be careful with EBSCOhost stanza updates from OCLC for now.

Kind regards,

Kjell Ove Jahr

Senior Librarian

[email-masked]<mailto:[email-masked]>

E-resources team ([email-masked]<mailto:[email-masked]>)

University of South-Eastern Norway (USN) Library

Fra: EBSCO <[email-masked]<mailto:[email-masked]>>
Sendt: onsdag 15. januar 2025 17:13
Til: Mailinglist USN Bibliotekets E-ressurser <[email-masked]<mailto:[email-masked]>>
Kopi: [email-masked]<mailto:[email-masked]>
Emne: EBSCO Support Case #6081624 Off-Campus MyEBSCO Sign-In via EZproxy Fails in Classic EBSCOhost UI

Thank you for contacting EBSCO.

Your EBSCO Customer Support Case Number and Title are: 6081624 - "Off-Campus MyEBSCO Sign-In via EZproxy Fails in Classic EBSCOhost UI".
_________________________________________________________________

Hello Kjell Ove Jahr,

Thank you for contacting EBSCO.
According to your email you likely need to update the configuration entry for EBSCO in your EZ Proxy server.

Please see this FAQ for the latest configuration as well as required EBSCOadmin settings:
How do I set up EBSCO in my EZproxy server?:
https://connect.ebsco.com/s/article/How-do-I-set-up-EBSCOhost-in-my-EZproxy-server?language=en_US (November 18, 2024)

In addition to configuring your proxy prefix in EBSCOadmin, you must also select the proxy used when a user has logged into their MyEBSCO account.

To keep users signed into your proxy server after logging into their MyEBSCO account, the proxy syntax must be reapplied.

To ensure the proxy reapplies to a user’s session, you must set the Primary Proxy for Persistent Links in EBSCOadmin. Instructions are in the FAQ above.

You must select the same proxy prefix that users are initially using to access EBSCO, and
You must make this configuration on every active profile in your EBSCO account.

Note: If the Primary Proxy for Persistent Links is not set to be the same as the proxy prefix that users are initially using to access EBSCO, users may encounter a 400 error when attempting to sign in to their personal MyEBSCO account.

Please let us know if there are any further questions.

Regards,

David Love
EBSCO Information Services
______________________________

Dear EBSCO Customer Support,

Our off-campus users are currently unable to sign in to MyEBSCO in the classic EBSChost UI via EZproxy.

We are encountering the following error message from https://logon.ebsco.zone/api/dispatcher/continue/prompted
400
The URL you are using may contain an error. Please try again or contact your institution for assistance.
Error Details:
Error: Invalid State.

Example Request IDs:
a5aa91cc-11cd-499f-ba72-b9d7470f1a6a
ac0510b6-2d7c-4560-9dfe-ee738bb8d274
a72e0961-9183-4b06-b850-31508ae0f70c

We use EZproxy (v7.3.8, self-hosted) for remote access, with the stanza 'EBSCO Information Services" dated 2024-08-15 from OCLC https://help.oclc.org/Library_Management/EZproxy/EZproxy_database_stanzas/Database_stanzas_E/EBSCO_Information_Services

We access EBSCOhost databases off-campus with links like these:
https://ezproxy.usn.no/login?url=https://search.ebscohost.com/login.aspx?authtype=ip,uid&profile=ehost&defaultdb=aph
https://ezproxy.usn.no/login?url=https://search.ebscohost.com/login.aspx?authtype=ip,uid&profile=cin&defaultdb=ccm

Universitetet i Sørøst-Norge (s5802293) is on an opt-out list, postponing the migration to the new EBSCOhost UI (reference: Helene Gundersen Theodorou, [email-masked]<mailto:[email-masked]>)

Please investigate and advise.

Please let me know if you need any further information.

Kind regards
Kjell Ove Jahr
USN e-resources team

Please let me know if you have any other questions or need any further assistance. Regards, David Love [email-masked]<mailto:[email-masked]> This e-mail and any attached files transmitted are confidential and solely for the use of the intended recipient. It may contain information which is covered by professional or other privilege. If you are neither the intended recipient of this e-mail nor the person responsible for delivering it to the intended recipient, be advised that you have received this e-mail in error and that any use of it is strictly prohibited. Please notify the sender immediately by reply e-mail and then delete from your system. EBSCO Industries, Inc., its subsidiaries and divisions, accept no responsibility for any loss or damage suffered by any person arising from the use of this e-mail.
_________________________________________________________________

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