On Mon, 09 Nov 2009 14:49:55 +0200 Kostua kostua@innkom.zp.ua wrote:
I hope I will find something useful from the getDeviceData.log that can tell me why this happens.
ok, done. sending attachment.
[...]
Nov 08 10:34:57 2009 172.16.2.49_13 CGW_DEVHANDLER-4-PROCESS_CGW Oidkeys [ifDescr, ifSpeed] are required, but not supported by 172.16.2.49, type ES4612, unable to fetch data!
This tells me that the OID profile of the device is lacking, for some unknown reason.
Please browse to Toolbox -> Report and search for 172.16.2.49 in the "IP Device Report" search box. What is the number in the "snmp" column? What is the list of oidkeys reported when you click on the number in the snmp column?
To make getDeviceData re-profile the device, browse to Toolbox -> SeedDB -> IP Devices Edit, find 172.16.2.49 and edit it. Don't change anything, just click the "Update" button and finish the procedure.
To speed things up, you can then restart getDeviceData. Tail getDeviceData.log and verify that you get several log messages from OID_TESTER about 172.16.2.49. When the messages stop appearing, please check the snmp column in the IP device report again.