Og nå er saken allerede løst, gode greier! Mvh Anne Woje, Nord UB From: Anne Cathrine Woje Sent: Friday, August 2, 2024 2:43 PM To: e-ressurser@lister.sikt.no Subject: FW: ProQuest links not connecting

Videresender fra Content-lista. Vi oppdaget samme problem med tilgangslenkene da vi testa portfolier i ProQuest Central-pakken vår og fikk «The requested publication was not found» Som beskrevet under er feilen meldt Ex Libris og ProQuest av flere, så vi antar det blir løst ganske raskt, men inntil videre kan man altså slette Customer ID på Edit Service på denne pakken. Vi finner ikke samme feil i Ebook Central-pakkene, bare selve ProQuest Central.

Hilsen Anne Cathrine Woje Spesialbibliotekar // Universitetsbiblioteket Bodø, Nord Universitet Epost: anne.c.woje@nord.nomailto:anne.c.woje@nord.no T: +47 75 51 73 71 // M: +47 91 67 59 79 www.nord.nohttps://protect-us.mimecast.com/s/NV68BwuVAE5QSx

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From: Juliet Clare Ibbotson via Content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Sent: Friday, August 2, 2024 12:15 PM To: 'Ex Libris user community discussion list for content' <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Cc: 'Anne.McMahon' <Anne.McMahon@ul.iemailto:Anne.McMahon@ul.ie>; Juliet Clare Ibbotson <JCIbbotson@uclan.ac.ukmailto:JCIbbotson@uclan.ac.uk> Subject: [Content-L] Re: ProQuest links not connecting

Obs! Epost fra ekstern avsender. Dersom du ikke kjenner til avsenderen må du være varsom med å klikke på lenker og vedlegg.

Hi all

Thank you for alerting us to this problem

We used the fix suggested in the thread – thanks! We have removed the client ID and that seems to have worked for us. Will wait on outcome of the cases for a better fix

Thanks very much

Juliet

Juliet Ibbotson Principal Information Officer Acquisitions and Eresources (She/Her) Monday – Wednesday and Friday

[University of Central Lancashire] Please consider the environment before printing

From: Anne.McMahon via Content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Sent: Friday, August 2, 2024 9:57 AM To: Ex Libris user community discussion list for content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Cc: Anne.McMahon <Anne.McMahon@ul.iemailto:Anne.McMahon@ul.ie> Subject: [Content-L] Re: ProQuest links not connecting

Yes we have also noticed the problem here and it seems to be affecting all our proquest resources in alma apart from our individually purchased ebooks from ebook central.

I have also logged a case 07248185.

Thanks for alerting me to the more widespread issue

Anne

Anne McMahon

Leabharlannaí Seirbhísí Leictreonacha agus Gréasáin / Librarian Electronic & Web Services

Leabharlann Glucksman / Glucksman Library

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Please note that email to, from, or within the University of Limerick may be the subject of a request under the Freedom of Information Act 2014 and/or the GDPR / Data Protection Acts.

________________________________ From: Katherine O'Brien via Content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Sent: Friday, August 2, 2024 03:22 To: Ex Libris user community discussion list for content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Cc: Katherine O'Brien <katherine.obrien@nd.edu.aumailto:katherine.obrien@nd.edu.au> Subject: [Content-L] Re: ProQuest links not connecting

CAUTION: This email originated from outside of the University of Limerick. Do not click on links or open attachments unless you recognize the sender's email address and know the content is safe. We're also having these problems - we only have ProQuest Religion. It doesn't seem to be impacting the Ebook Central collection?

Have reported to Ex Libris (case 07248985) and ProQuest (case 07248984)

Cheers,

Katherine

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________________________________ From: Nadine Thorpe via Content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Sent: Friday, 2 August 2024 8:03 AM To: Ex Libris user community discussion list for content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Cc: Hartwigsen, Jessica <jhartwigsen@calstate.edumailto:jhartwigsen@calstate.edu>; Norris, Grace <gsergea@ilstu.edumailto:gsergea@ilstu.edu>; Nadine Thorpe <Nadine.Thorpe@uts.edu.aumailto:Nadine.Thorpe@uts.edu.au> Subject: [Content-L] Re: ProQuest links not connecting

I logged this too yesterday with Proquest and alerted Ex Libris – it was passed to the development team but no progress yet on a fix,

Regards,

Nadine

Nadine Thorpe

Team Leader Discovery and Metadata

UTS Library

University of Technology Sydney

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From: Kira Shen via Content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Sent: Friday, August 2, 2024 7:44 AM To: Ex Libris user community discussion list for content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Cc: Hartwigsen, Jessica <jhartwigsen@calstate.edumailto:jhartwigsen@calstate.edu>; Norris, Grace <gsergea@ilstu.edumailto:gsergea@ilstu.edu>; Kira Shen <kshen@uow.edu.aumailto:kshen@uow.edu.au> Subject: [Content-L] Re: ProQuest links not connecting

Hi all,

We also see the same issue at our end and I will log a ticket as well.

And I also tested, the access issue seems is fixed by removing the client ID from the E Collection service level.

Regards,

Kira

Kira Shen (she/her)

Resource & Discovery Analyst

University Library | Building 16

University of Wollongong NSW 2522 Australia

T +61 2 4221 5016

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From: Norris, Grace via Content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Sent: Friday, August 2, 2024 4:57 AM To: Ex Libris user community discussion list for content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Cc: Hartwigsen, Jessica <jhartwigsen@calstate.edumailto:jhartwigsen@calstate.edu>; Norris, Grace <gsergea@ilstu.edumailto:gsergea@ilstu.edu> Subject: [Content-L] Re: ProQuest links not connecting

We found the same thing this morning here. I found that removing the client ID helps, however this is not best practice, so Ex Libris transferred our ticket to ProQuest support.

Grace Norris, MSLIS

Electronic Resources Librarian

Illinois State University

Milner Library, 522B

(309)438-5039

gsergea@ilstu.edumailto:gsergea@ilstu.edu

________________________________

From: Hartwigsen, Jessica via Content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Sent: Thursday, August 1, 2024 1:41 PM To: Ex Libris user community discussion list for content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Cc: Hartwigsen, Jessica <jhartwigsen@calstate.edumailto:jhartwigsen@calstate.edu> Subject: [Content-L] Re: ProQuest links not connecting

This message originated from outside of the Illinois State University email system. Learn why this is importanthttps://help.illinoisstate.edu/technology/page-88179827.html

We noticed the issue yesterday afternoon and opened a case with Ex Libris Support. They have brought in ProQuest to the case.

This was their reply:

“Thank you for contacting Ex Libris Support. I reviewed the links to Proquest and replicated the problem. Other customers have reported this same issue, and it is currently under investigation by the Proquest team.

I am sending this case over to Proquest for further information.”

-Jessica

Jessica Hartwigsen

Electronic Resources Manager

Systemwide Digital Library Services

California State University, Office of the Chancellor

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From: Laurel Baker via Content <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Date: Thursday, August 1, 2024 at 11:36 AM To: content@exlibrisusers.orgmailto:content@exlibrisusers.org <content@exlibrisusers.orgmailto:content@exlibrisusers.org> Cc: Cheyenne Kelly <cheyennekelly@unr.edumailto:cheyennekelly@unr.edu>, Molly Beisler <abeisler@unr.edumailto:abeisler@unr.edu>, Cammi M Carpenter <cammi@unr.edumailto:cammi@unr.edu>, Laurel Baker <laurelb@unr.edumailto:laurelb@unr.edu> Subject: [Content-L] ProQuest links not connecting

[Caution - External Sender]

Hello colleagues,

Today we noticed that links from ProQuest databases which go through the link resolver (both for CZ portfolios and CDI records in Primo) are not connecting and are displaying errors. This does not seem to be happening for CDI records in "link in record" collections.

We have submitted a support case but are wondering if anyone knows of a workaround since this is affecting a significant number of records.

Kind regards,

Laurel - on behalf of the UNR Libraries' Discovery Team

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Laurel Baker Specialist, Library Discovery & E-Resources Mathewson-IGT Knowledge Center 1664 N. Virginia St. MS 0322

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